See also:

• Computers: Internet: Web Design and Development: Hosted Components and Services: Customer Service  (4)
• Computers: Software: Marketing: Sales and Marketing Productivity  (163)

» Actricity - Offers web-based software to manage customer relationship and networking the CRM processes in sales, marketing and service.




» Aestiva - Web-based solutions including help tickets, knowledge base, contact management, and email management.




» Aexis - Distributor and integrator in the Benelux and France of Advanced Business Intelligence solutions, which comprise corporate performance management, olap, crm, data warehousing and web applications.




» Blue Tahiti Software Ltd - Provider of analytical CRM systems. Innovative companies use our software to slash sales and marketing costs. News and events. Contacts.




» Castle CRM - Providers of CRM data integration solutions. Resource library, list of clients. Contacts.




» Charter Continuum - Customer relationship management with software for handling customer feedback ensuring customer retention.




» Chordiant Software - Business process automation and customer service applications. Includes products, services, and clients.




» Cloudgate, Ltd. - Two-way customer communication platform allows companies to create services and marketing campaigns that coordinate multiple channels.




» CRM Software Solutions - Provides information about customer relationship management for businesses.




» CRM Technologies Ltd. - Offering consultancy, design, programming, integration and training services, including relationship management solutions. News and contact details.




» CRM4Insurance - Adding CRM and business workflow automation for customer service oriented enterprises to improve the corporate performace.




» CScontact - Offers an online service that allows to create and maintain a constant contact with clients, staff and associates (no website required).




» CustomerFAQs Solutions Ltd. - Provides an online customer service support solution and web-based helpdesk, including knowledge base, call tracking, Dynamic FAQ, email management, live chat, and surveys. Demo. News. Contacts.




» eAssist - Customer care software and services that enable companies to provide service by responding to incoming customer requests over any communication channel.




» FrontRange Solutions - Customer-centric software for the mid-market, including the HEAT help-desk and the GoldMine CRM platform.




» InterFAQs - Featured automated FAQ system and knowledge base software. List of features, demo.




» Knova - Knowledge-empowered customer service applications that automate the problem/resolution process and make it easy for customers to find information on a firm's site.




» Knowledge Base - Multi-user system enhances self-service customer support, help desk operations, and document management applications.




» Medallia - Provides turnkey customer feedback solutions. Product details, and company news.




» Orasi Software, Inc. - IdeaScope - Features customer feedback management system to capture, monitor, and prioritize customer feedback. Also collect ides, comments, and suggestions.




» PhaseWare, Inc. - Offers customer service application suite that consists of incident and knowledge management, customer web self-service, and business event management tools that automate the incident resolution process.




» Practical Solutions Inc. - Offers a software package for service industry companies.




» Precision - Developer of help desk solutions.




» Q-go - Customer communications software based on natural language technology.




» Querybot Systems - Automated knowledge base and interactive FAQ systems intended for small businesses.




» QueueVision Inc. - Specializes in the development of customer relationship management (CRM) and business process management (BPM) solutions for the healthcare industry. Company profile, products and contacts.




» RaiderCSS - Provides real time web based Java customer support software and live help solutions.




» Ransys Ltd. - Offers enterprise feedback management system that enables medium and large sized intensive service organizations to monitor and improve customer satisfaction, retention, and loyalty by collecting customers’ feedback.




» Rapid Stability Incorporated - Provides custom software applications and solutions for customer service, help desk, CRM, security analysis with implementation and network marketing. Company profile, products and services. Contacts.




» Respond UK Plc - Features complaints, feedback and customer service software solutions. List of services, case studies. Contacts.




» ResponseTek Networks Corp. - Provides customer experience management solutions. Areas of expertise. Services offered. Contacts.




» Satmetrix Systems - Software and services company focused on customer experience management.




» ScandiaCom - Web based customer service database solutions for the high-end equipment manufacturers. Automated escalation process and failure analysis reporting capabilities.




» The Service Manager - TSM - Provides a job logging, dispatch and invoicing solution. Includes time sheets, stock control, maintenance contracts. Company profile, contacts.




» Simon Dutton Associates Ltd - Products and services information. Features Paritor Software for the education sector: EnsembleXP.Net and SOLO.




» Skywire Software - Customer service applications consisting of knowledge management, web self-service, and desktop discovery tools that automate the problem resolution process.




» Square Systems Ltd - Opinion-8 - Offers automated customer survey system that provides real-time feedback and verbatim comments about customer service or employee satisfaction. Research methodologies include post contact IVR telephone, web and email questionnaires.




» SupportSentry - Provides hosted, cost effective web-based customer service software. Some features include knowledge bases, email handling, and multiple site capabilities.




» Transversal Corporation Ltd - Offers call centre knowledge management solutions. List of products. Contacts.




» Tree Management Systems, Inc. - Customer management software for tree, lawn, and landscape companies.




» Ulysses CRM - Developer of service-centric customer relationship management and facilities management software packages for small and medium companies.




» ViewsCast - Offers software solutions that provides real-time results to your customer or employee satisfaction, opinion, and preference surveys through a standard web browser. Online demo, contacts.




» Vuechat - Web-based customer service solutions with webcam video.




» Witness Systems - Supplies customer relationship management solutions. Focusing on customer service processes, and workforce performance. Training and consulting services. News, partners.