See also:

• Business: Telecommunications: Software  (120)
• Computers: Software: Help Desk  (161)

» ACM Diagnostics - Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers.




» Altitude Software - Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.




» The Amanda Company, Inc. - Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA).




» Amcat - Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered.




» Amtelco - Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.




» Ansapoint Call Center Software - Provider of online workforce management tools for forecasting agent staffing requirements at call centers.




» Applied Business Technologies - Provider of Call Center recording and quality audit solutions.




» Astute Solutions - Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution.




» Avotus - Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system.




» Blå Tornet Data AB - Offers software depelopement and consulting based around support organization and management.




» Braxtel Communications - Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR).




» Cacti Inc - Offers a range of solutions for continuous and selective contact recording, with data analysis functionality.




» Call Center Technologies - A software developer, VAR, and partner covering both the call center and help desk industries.




» Callscripter - Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite.




» Centergistic Solutions - Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats.




» ChaseData Corporation - Specializes in delivering predictive dialing software to medium and large call centers.




» Concerto Software, Inc. - Offers software and services for customer interaction management.




» Coordinated Systems, Inc. - Provides software for agent monitoring and call recording.




» CosmoCom - Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless).




» Custom Software Solutions - Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries.




» Data Collection Resources - Offers monitoring and agent evaluation software.




» Database Systems Corp. - Provider of call center technology, including software, predictive dialer systems, and web development products.




» Data-Tel Info Solutions - Offering a fully featured predictive dialing system.




» Dial Connection, Inc. - Offers predictive dialing, telemarketing and call center software solutions.




» Digisoft Computers - Vendor of scripting software for call centers.




» Digivoice - Developers and implementers of complete contact center software solutions.




» EchoPass - An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs.




» Electronic Technology Systems - Contact center voice, screen, call recording and monitoring software solutions.




» Engage Technology - Specializes in Computer Telephony and E-Commerce solutions software.




» Envision Telephony, Inc. - Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.




» e-talk Corporation - Offers call center and help desk software to aid monitoring and evaluation.




» Genesis Systems - Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business.




» Gryphon Networks - Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws.




» Hansen Software - Call accounting software systems for the general or professional business or the Hospitality industry.




» i-Net Applications Ltd - Provides a range of voice recording applications based upon the Microsoft platform.




» Information Access Technology - Provides established predictive dialing and interactive communication software for the call center environment.




» Inova Solutions - Provider of solutions for optimizing contact center performance through real-time data integration and visualization.




» InVision Software AG - Web based scheduling solution. Bundled with a Day planner for job tracking within shifts.




» ISx, Inc. - Provides Directory Assistance software for telecommunications call centers.




» JBGL Technological Innovation Group Inc. - Provides on-hold music and message digital announcement software.




» KGA - Offers PC-based training and assessment programs for call centers and a number of other industries.




» KoolToolz - Provides workforce planning tools for call centers, including schedule agents and performance analysis.




» Lagan Inc. - Provides CRM, contact center, and 3-1-1 software.




» Mercom - Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers.




» NBX Software - Provides industry specific software solutions for use with 3Com's NBX Voice System.




» Noetica - Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions.




» Odesoft Software - Offers end-to-end solutions, including IVR and VoIP, with focus on web application and software development.




» OPC Marketing - Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions.




» OptiStaff Corporation - Provides contact center call and screen recording software used to evaluate and improve customer / employee interaction.




» PanaLog Software - Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems.




» PeopleForce - Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information.




» Perimeter Technology - Provider of management information systems for center-based automatic call distribution systems.




» Portage Communications - Offers a range of call center software tools for forecasting and staffing.




» Professional Telecommunications, Inc. - Distributor of business management solutions for the call center industry.




» Radix Services Ltd - IVR Software and IVR Servers for small / medium business applications.




» Scrub DNC - Offers Windows software capable of removing the phone numbers contained in a DNC list.




» Stratasoft - Provides predictive dialing, ACD, IVR, call blending, web collaboration, and other call center support products.




» Strategic Computer Support, Inc. - Offers contact center technology for inbound, outbound, and fully blended customer contact centers.




» synTelate - Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing.




» Teleopti - Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks.




» TeleWare PLC - Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR.




» Tellview - Offers an IVR helpdesk call center application, which can be provided in either French or English.




» Teltone Corporation - Provides software to enable remote workers to have seamless access to the corporate telecommunications facilities.




» Trio - Offers software solutions for corporate telephony and call management, including the TeleVoice product line, for customer support and contact center applications.




» UtilCall - Provides a range of call center software utilities.




» VerbatimTPV - Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations.




» Vocalcom - Offers a range of call center software products, including predictive dialers and sms management solutions.




» VoiceLogger - The manufacturer of digivoiceXE and related digital telephone and radio recording systems for Call Centers and small business.




» VorTecs - Business and technology consulting firm, offering professional services to the contact center and customer relationship management marketplace.




» Vox Spectrum Inc - Offers contact management software, monitoring software, and digital voice recording and voice logging solutions




» Who's Calling - A customer capture service providing intelligence about prospects and customers making inbound telephone calls.




» Wicom - Developers of software enabling inbound calls for agents to be physically distributed while providing centralized service. The program provides multi-channel, unified queuing, prioritizing and routing.




» Xentrax - Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring.




» XETA Technologies, Inc. - Provides equipment and after-market services for both voice and data applications; Sells and services call accounting systems to the lodging industry. (Nasdaq: XETA).




» Zeacom - Producer of customer call center and telephony integration software.